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Shipping & Returns

Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all of our customers.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be slightly longer. In such cases, we will do our best to keep you informed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Time

We offer free shipping on all orders.

Estimated delivery times are:

  • United States: 1–7 business days

  • International orders: 15–30 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, or other circumstances beyond our control.

International orders may also be subject to customs clearance, which can occasionally result in additional delays.

3. International Shipping & Customs

We ship orders to customers in multiple countries around the world.

For international orders, the customer is responsible for any customs duties, taxes, import fees, or other charges that may be imposed by the destination country, unless otherwise stated at checkout.

Customs policies vary by country, and we recommend checking with your local customs authority if you have questions regarding potential fees.

4. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please allow a few additional business days, as carrier delays can occasionally occur.

If your order is significantly delayed, please contact our customer service team with your order number so we can investigate the shipment and assist you.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, holidays, or other circumstances outside of our control.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because the address provided was incorrect, incomplete, or undeliverable, we will contact the customer regarding the available options.

Additional shipping costs may apply if the order needs to be reshipped due to an incorrect or incomplete address provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

6. Lost Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.

If you still cannot locate the package, please contact us so we can assist you in investigating the shipment.

Once a package has been confirmed as delivered by the carrier, we cannot guarantee a replacement or refund. However, we will make reasonable efforts to assist you in resolving the issue.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We recommend taking clear photographs of:

  • The damaged product;

  • The shipping box and packaging;

  • The shipping label.

These photos may be required to help us investigate the issue with the carrier and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Return & Exchange Policy

Thank you for shopping with Shope Store. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms of this policy.

1. Return Period

We accept return requests within 7 calendar days from the date your order is delivered.

To be eligible for a return, you must contact us within this 7-day period.

After 7 days have passed since delivery, we may not be able to offer a return or refund.

2. Return Conditions

To be eligible for a return, the item must generally:

  • Be unused and in its original condition;

  • Be in the original packaging, when applicable;

  • Include all original accessories, parts, and documentation, when applicable;

  • Not show signs of damage caused by misuse, accidents, or improper handling.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

3. How to Request a Return

To request a return, please contact us at:

Email: getshopestore@gmail.com

Please include the following information in your email:

  • Your full name;

  • Order number;

  • Date of purchase;

  • Reason for the return;

  • Photos of the product, if applicable.

Please do not send the product back before receiving instructions from our customer service team.

4. Return Shipping

Unless the item received is defective, damaged, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving the wrong product or receiving a damaged or defective item, we will review the situation and determine the appropriate solution.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at getshopestore@gmail.com.

Please provide photographs or other relevant information so we can evaluate the issue.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

7. Non-Refundable Situations

A refund may not be available if:

  • The return request is submitted more than 7 days after delivery;

  • The product has been used, damaged, or altered by the customer;

  • The product is returned without prior authorization;

  • The item does not meet the applicable return conditions;

  • The customer provided an incorrect shipping address or other incorrect order information.

8. Exchanges

If you would like to exchange an item, please contact us at getshopestore@gmail.com within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Shope Store
Email: getshopestore@gmail.com

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date above.

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